Terms and Conditions
All prices are in Australian Dollars (AUD$) and include a 10% Goods and Services Tax (GST).
Freight, insurance, taxes and duties are not included in the price (except GST)
For orders outside Australia, the GST will be deducted from the price, but these may be liable to duties at their destination.
Measurements and glaze colours are a guide only as small variations in both size and colour due to the firing process are normal in ceramic production. Hand painted items are individually decorated so may have slight variations.
Refund and Returns Policy
Bendigo Pottery products are guaranteed against manufacturing defects and will be replaced free of charge. Manufacturing faults will generally be evident when the product is first used. If a product is thought to have a manufacturing fault please contact Bendigo Pottery by email including a photo of the fault and details of when the product was purchased. If it is determined a manufacturing fault is present a replacement piece will be sent.
Claims against breakage in transit must be lodged by email within 7 days of receipt and accompanied by a photo of the broken product and the condition of the packaging. Goods broken in transit will be replaced free of charge.
Goods will only be exchanged if they are returned to us in new condition and the additional postage is paid for the replacement goods to be sent. Requests to exchange product must be made by email within 7 days of receipt of product. Refunds will only be given if the product sent differs from the advertised product.
Orders will be despatched within 3 working days of the order being placed and payment made. If stock is not available, Bendigo Pottery will make contact by email or phone and advise the estimated delivery time and determine if a partial order should be sent and the missing items sent later, the order should be sent when complete or the order should be cancelled and payment refunded.
Deliveries are usually made using Australia Post.
The delivery price includes packing, packaging materials, postage and insurance.
The postage is calculated by the weight of the product in the order.